Refunds & cancellations.

Effective 1 November 2026. This policy applies to purchases made on or after this date. Earlier purchases follow the terms shown at checkout when purchased; this update does not reduce any existing rights.

Cancel at any time

You may request cancellation at any time through Contact support. Because plans do not renew automatically, there is no future recurring charge to stop. You can also simply choose not to purchase another term.

Unless you request immediate closure, your paid features remain available until the displayed expiry date, then your account returns to the free registered plan. Cancellation alone does not create a refund or delete your account. We confirm requests involving account or billing changes using the account email and payment reference.

Seven-day refund window

For a paid plan purchased on or after the effective date above, you may request a full refund of that purchase within seven calendar days of successful payment, for any reason. Using the tool during this window does not by itself invalidate this offer. Send the request from your account email and include the order or payment reference.

After seven days, ordinary change-of-mind cancellations are not refundable. We still investigate verified duplicate charges, payment errors and paid access we failed to provide. Refunds or remedies required by applicable law are not limited by this policy.

How to request a refund

1. Open Contact → Refund request.
2. Provide your account email, purchase date and order/payment reference. Do not send card details, OTPs or passwords.
3. Save the private ticket link. We aim to review your request within two business days; payment investigations can take longer.

Processing and account access

Approved refunds are issued through Razorpay to the original payment method. We aim to initiate an approved refund within five business days. Your bank or payment provider controls the time until the credit appears; the ticket response will record the refund reference when available.

The paid entitlement covered by a full refund is withdrawn when the refund is processed. Independent later purchases are reviewed separately. Request submission or ticket status changes do not automatically refund a payment. An administrator verifies and processes the refund with the payment provider.

Failed, pending or duplicate payments

If payment is pending or money was debited without plan activation, contact us before paying again. Uncaptured payments and bank reversals are handled by the payment provider. A verified duplicate captured charge will be refunded, without removing the valid paid purchase.

Questions?

Contact StripAITags or email stripaitags@gmail.com. Keep the ticket or email acknowledgement as your request record.